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FAQ


 

Where do you source your silk scarves?  We work with independent reputable dealers known for the quality and authenticity of their goods and verified individuals.

Where are your products made? All products are upcycled in Lexington, KY by local master craftsmen from authentic luxury brand products, which are made of imported fabrics.  

Are you affiliated with the brands?  Exclusively ours, all items are sourced and altered from independently authenticated secondary market sources to preserve their beauty while reducing waste and its impact on the planet.

All product and company names are trademarks ™ or registered® trademarks of their respective owners. Their use does not imply affiliation or endorsement by these companies.

All product names, logos, brands and other trademarks or images shown or mentioned are the property of the respective brand owners. These brand owners are not affiliated with Vintage Luxe Up, our products, or our websites. 

The names of the companies mentioned are registered trademarks of their respective owners.

Why do you use vintage silks?  By sourcing vintage silk scarves, we can deliver exclusive, limited edition products that sustainable as well as one-of-a-kind.  By bypassing a significant portion of the manufacturing process, we conserve the Earth's scarce natural resources including water and electricity as well as reduce the amount of waste sent to landfills.  

Why is every piece unique?  All items in a specific style are sourced from a single vintage scarf. Each mask varies slightly due to portion of the silk employed.  Let us choose for you.  

How much of my purchase is donated to charity?  10% of all sales of full-priced items are donated to verified COVID-19 Relief Funds.  Every transaction.  Every day.*  

Why do your prices end in 8's?  The finest silk in the world is produced in Asia where the number 8 has long been regarded as the luckiest number.  Imbued with a sound that resonates with the meaning, “to make a fortune,” the number 8 signifies prosperity and success, insight, intuition and the exploration of the undiscovered.  A person born under the sign of the number 8 has been bestowed, according to Asian lore, with a special gift of being a natural born businessperson capable of achieving their goals in a carefully curated manner.

What type of stain protection is used? Selected products are durably stain protected and will last for many years as long as cleaning instructions are followed.  The GREEN, environmentally friendly stain protection is a water-based, FCF-free, product that uses no chemical solvents to speed drying.What kind of stain protection is used?  

How do I care for and clean my mask?  We recommend treating it as you would any other fine luxury silk garment.  Gentle hand wash and line drying or dry cleaning.  

Shipping & Refunds. Shipping is always free for ground delivery of all U.S. orders over $99.  See separate shipping & refunds pages for information.

Any other questions? Please email us at: customerservice@vintageluxeup.com

 *charitable donations on all full-priced purchases.